CUSTOMER SATISFACTION SURVEY PROCEDURE

The Customer Satisfaction Survey Procedure outlines the structured process for designing, distributing, collecting, and evaluating customer feedback to assess satisfaction with products, services, and overall experience. It includes responsibilities for survey development, data collection methods (e.g., forms, interviews, online tools), analysis techniques, and follow-up actions. This procedure supports ISO 9001 compliance by driving improvements based on customer input and enhancing client retention through responsive quality management.

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