HANDLING OF CUSTOMER COMPLAINTS PROCEDURE

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The Handling of Customer Complaints Procedure outlines a formal process to manage customer dissatisfaction effectively and systematically. It includes steps for complaint receipt, acknowledgment, investigation, root cause analysis, corrective action implementation, and customer communication. This procedure ensures timely resolution, enhances customer trust, and drives continual improvement. It aligns with ISO 9001 requirements for customer satisfaction and nonconformity management.

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Category: Procedures

Description

Procedure for receiving, recording, investigating, and resolving customer complaints in line with ISO 9001.

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