ORGANIZATIONAL KNOWLEDGE

The Organizational Knowledge document outlines the approach for identifying, maintaining, and making accessible the knowledge necessary for the effective operation of processes and achievement of quality objectives. It covers both documented knowledge (manuals, procedures, records) and tacit knowledge (skills, experience, insights), ensuring knowledge continuity during staff turnover, process changes, or business growth. This supports compliance with ISO 9001 Clause 7.1.6 and fosters organizational learning and innovation.

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